Here are some commonly asked questions, but if you can't find what you’re looking for, contact us and we'll get back to you.
If your event is free, then Eventastic is free! Don’t believe it? Create a test event and try us on for size. There are no monthly charges, enrollment or setup fees. If you are selling tickets to your event, service fees will apply, but you can choose to include the fees in your ticket price or absorb the cost.
Refunds and exchanges are the responsibility of the event organizer. It is your responsibility as the event organizer to communicate your refund policy and to issue refunds to buyers. All communications or disputes regarding refunds are between the event organizer and buyer. Eventastic is not responsible or liable in any way for refunds, errors in issuing refunds, or lack of refunds in connection with the services.
Yes, when you create your event, select the option, "Charge Processing Fees". The fees will then be added to the attendees total cost upon checkout.
Eventastic can help you manage events of any size – from a small father to a concert. This tool is flexible enough to meet the needs of your event.
All transactions between the organizer and purchaser are done right on the event website through our secure credit card payment system. We accept Visa, Visa debit, MasterCard, and American Express.
Organizers selling tickets are charged transaction charges and processing fees to offset internal processing costs.
Yes, you have complete control over the publicity of an event on Eventastic’s website. Private events are great for events that you want to control attendees. These events are not published on Eventastic and therefore not searchable by the public. The event website details, and registration are limited to only those who receive the private event URL link directly.
Yes, you can promote your event through multiple social media channels. The organizer can link the event’s social media profile to Facebook, Twitter (create a unique #hashtag), YouTube, Pinterest, LinkedIn, Google+, so guests can connect and follow right from the event website. Select “invite friends” and click on the social media channel you’d like to share. Having a social profile for your event helps reach new and larger audiences, drive traffic, and increase sales from attendees.
Yes, simply click the “Clone” button on the organizer’s landing page. Cloning an event is a great way to quickly create an identical copy or duplication of all the details from an event that is already created. Also, you can empower others to sell tickets and collect donations on your behalf with the option to “Clone and Assign” an event website to another team member, fundraiser or Eventastic user etc. This features saves time when organizing recurring events such as annual galas or fundraisers.
You can Cashout the day of the event through your Event Dashboard and select “Request Cashout.” Multiple levels of security are built in to protect your revenue. Payment is paid in the currency selected for the event less the fees incurred. The organizer can choose how they would like to receive the payment by PayPal transfer, direct deposit, orissuedcheque. For more information about our Cashout process click here.
If your event is free, then Eventastic is free. There are no monthly charges, enrollment or set-up fees.
Attendees can simply download environmentally friendly e-tickets or print their own bar-coded tickets to bring to the event. For convenience, the event organizer has multiple ways to redeem tickets: