FAQs – Attendees

Here are some commonly asked questions, but if you can't find what you’re looking for, contact us and we will be happy to help answer any of your questions.

How do I get more information about the event I'm attending?

  • Eventastic is not the actual organizer of the events hosted on this platform. Third party event organizers use our platform to promote, track, and sell tickets for their event. If you have any questions or need more information simply contact the Event Organizer. Go to the bottom of the unique event website to see the organizer’s profile and contact information. If the Event Organizer has not listed their contact information, send an email to support@eventastic.com and we will help you connect with the organizer of the event.

What methods of payment can I use?

  • All payments and transactions are processed right on the event website so you never have to leave the page! Our secure credit card payment system ensures all transactions are encrypted. For your convenience we accept Visa, Visa Debit, MasterCard, and American Express. We ensure confidence and security by never storing or keeping any card numbers on our server.

I can't find my tickets / Can I reprint my tickets?

  • When you purchased your tickets, a confirmation email was sent to you that included a printable PDF of your tickets. You can reprint your tickets from that email at any time. If for any reason you no longer have the PDF of your tickets, you can request that the tickets be resent to you.

Can I obtain a refund or exchange once I’ve purchased my tickets?

  • Refunds and exchanges are the responsibility of the Event Organizer. It is the responsibility of the Event Organizer to communicate its refund policy and to issue refunds to Buyers.